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FREQUENTLY ASKED QUESTIONS
How our Application Process works:
If you are in the Baltimore area you can also stop by our administrative office in the Candler building--111 Market Place, Suite #800, Baltimore, MD 21202, Monday through Friday at 10 am, 12 pm, and 4 pm. A 7-minute pre-employment video will be shown before applications are distributed.

If you choose to visit our office building, please remember that only applicants can be accommodated in the office area. Please make arrangements for anyone accompanying you to rejoin you once you've completed the application process.
 

How soon can I expect to hear from someone regarding my application?
Once all applications have been reviewed a Hiring Manager will contact a small number of applicants most closely matching the department's needs. If you are one of those selected, you will be contacted directly. If you are not contacted, you may assume another applicant was selected.
 
What happens to my resume after I submit it for a position?
When you apply your resume to an open position, the appropriate Recruiter immediately receives an email informing him or her that your resume is available. Within 3 days, your resume will be reviewed for minimum qualifications. 
 
I'd like to follow up my resume with a hardcopy, where do I send it?
All resumes that we receive in hardcopy are converted to electronic format and entered into our resume database. The hardcopy is then thrown away. If you have applied online, we ask that you please do not send us duplicate resumes as it is unnecessary.
 
Trouble cutting and pasting your resume into the window provided
  1. Copy the resume from your text document (example: MS Word) by opening/viewing the document and selecting Edit - Select All from the menu bar, then Edit, Copy. 
  2. Go back to the enrollment page where you want to paste the resume. 
  3. Click into the Resume text box. You will see your curser blinking in the box. 
  4. Go to the menu bar at the top of the browser and select Edit, Paste. This will put the resume into the text area. 
  5. View what you have pasted in and make sure that all is visible within the limits of the box.
Resume doesn't look like it will fit within the text box provided
How your resume looks in the text box is not necessarily how it will look when an employer views it. After you complete creating/updating your resume profile, you will be shown a preview of your information. This format is the same that employers will see. You will be given an option to modify your information from the resume review screen.
 
Using HTML when formatting your resume within the text box
Do not use HTML when submitting your resume. Your resume will be viewed by recruiters with widely varying screen dimensions, including Palm Pilots. Your resume might be converted into straight ASCII text and imported into a database or resume management software.
 
Removing your resume from the database
Choose the "Edit Resume" option on the navigator bar. You may be asked to log in. At the top of your resume is a "Profile is Active" check box. Un-check this box if you wish to remove your resume from the searchable database.
 
Verifying your resume is 'active'
Choose the "Edit Resume" option on the navigator bar. You may be asked to log in. At the top of your resume is a "Profile is Active" check box. If that box is checked, and it is by default, your resume is part of the searchable database.
 
Selecting more than one choice in a list box
To select multiple choices in a drop down box, hold down the 'Control' key while clicking the options with the mouse. Use the 'Shift' key if your using a Macintosh.
 
Your resume's confidentiality
When you enter your profile information, you have the option of making certain portions private by checking the "Keep Private" boxes. When you enter your resume, you should make sure that it reflects any privacy you indicated in your contact information. 
 
Printing your resume
When you are reviewing your resume, click into that frame. From your browser's menu, select 'File' and 'Print - only selected frame.'
 
Targeting your job search

You can fine tune your job search by using specific keywords in the Keyword Search. If these keywords are in any part of a job, the search will return those jobs.

  • Example keywords: marketing, business administration
    These words will result in job descriptions that include either marketing or business administration or both.
     
  • Example: Business Administration
    These words together result in job descriptions that include both words in the order you type them in.
     
  • Example: Business Administration and marketing and entry level
    These words result in job descriptions that include all of these words.
How your Job Agents work
Every hour, your Agents will search the job database. If a new job has been added that contains your Agent's criteria, that job will be emailed to you! Enter the keywords that a job should contain in the "Keyword(s)" box. Create a memorable name for your these keywords. Each time you use an Agent, it will re-index the database and return jobs in chronological order.  
 
Changing your username and password

You will not be able to change your username or password. If you lose your password, you can click on the "Forgot Password' link on the left navigation bar. If you have forgotten your username, you will need to register again.

 
Creating multiple resumes
If you have a reason to create multiple resumes, you will need to register as a new user each time you enter a new resume. Only one resume is associated with a specific username and password.
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